呼叫中心的Benchmarking,根据Auton & Gustin的定义,可以翻译成:为一个不断的寻找、比较、应用并检视世界上最佳实践以取得竞争优势的有组织的分析过程。 由此看来,翻译成”标杆比对”较之”基准测试”要准确得多。标杆比对首先是一个过程而非一组“基准”数,其次最佳实践包括其量化指标,更包括如何实施的优秀方法与有...
A. Beitz and I. Wieczorek, Applying Benchmarking to Learn from Best Practice, Fraunhofer Institute for Experi- mental Software Engineering, Report No. 007.00/E, 2000.Betiz, A. and Wieczorek (2000). Applying Benchmarking to Learn from Best Practices . Proc. of the International Conference on ...
"Benchmarking for Best Practice" uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential rea...
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading...
Developing best practice through benchmarking features as a critical activity in the business world as it is a vital approach for sharing and transferring knowledge. Companies across the globe have embraced these concepts but have done so with a varied level of success. Some have managed to ...
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading...
(1998). Best practice benchmarking delivering the goods? Total Quality Management, 9(4/5), 121e126.Holloway, J.A. , Francis, G.A.J. , Hinton, C.M. and Mayle, D. ( 1998 ), “ best practice benchmarking: delivering the goods? ”, Total Quality Management , Vol. 9 No. 4/5, ...
Benchmarking best practices may not be the best practice for your company.Benchmarking best practices may not be the best practice for your company.Offers tips and advice on benchmarking practices. Clarification of several misconceptions about benchmarking; Types of benchmarking techniques; Limitations...
Zairi, M. ( 1996 ), Benchmarking for Best Practice – Continuous Learning Through Sustainable Innovation , Butterworth‐Heinemann , Oxford .Zairi, M. (1996), Benchmarking for Best Practice: Continuous Learning through Sustainable Innovation, Butterworth-Heinemann, Oxford....
Foundation(CRF)defines“bestpractices”as“theproceduresandpoliciesthatallowabusinessto outperformallothersinaparticularbusinessprocess(i.e.,customerservice).”Whateverdefinitionyour organizationchoosestoadopt,acommitmenttothepracticeof“bestpractices”willbetheonlywayitwill ...