Enjoy Omnichannel interactive experience and deliver productive customer conversations. Cloud-based and scalable solution that seamlessly integrates with third-party applications.
Traditional PBX platforms struggle to scale, and when facing a large capital investment to upgrade the PBX, we made the decision to move to a cloud-based voice and contact center solution called Amazon Connect. This avoided the worry of maintaining hardware for over 100 agents across 3 regional...
Amazon Connect is an omnichannel cloud contact center solution designed to make it easy to prioritize, manage, track and automate tasks, improve productivity and ensure the rapid resolution of customer issues. It’s an open platform that can be easily integrated with a range of enterprise applicat...
Amazon Connecttakes a proactive and flexible approach to contact center reporting across personas like supervisors, contact center managers, and operations managers. For each persona, Amazon Connect provides a combination of real-time and historical data to help drive different lev...
Amazon Connect is a contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale. Administrator Guide Helps you get started using Amazon Connect. Learn how to provision, configure, monitor, and...
Contact Center Intelligence (CCI) solutions add AI to the contact center of your choice to deliver virtual agents, call transcription & analytics, text to speech, natural language processing to detect sentiment, and much more!
Amazon Connect is a contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale. Administrator Guide Helps you get started using Amazon Connect. Learn how to provision, configure, monitor, and...
Historically agents were required to be physically in the contact center office tethered to a phone at their desk, but today thousands of customers are usingAmazon Connect, a cloud-based contact center solution to enable virtual contact centers and address their unique needs. ...
center more efficiently, with repeatable steps and to create reusable artifacts. This framework addresses the key challenges of discovery, design, development, and organizational change, enabling organizations to quickly establish a tailored, efficient contact center solution that meets ...
Anticipate your customers’ needs and resolve their issues faster and more efficiently with Amazon Connect. This cloud-based contact center platform is easy to use and set up, helping you provide satisfying and effective customer interactions.