Just Energy powers up their contact center innovation with Amazon Connect Managing Agent Quality using Amazon Connect Contact Lens and Evaluation Capabilities Investigate Amazon Connect API activity across your organization using AWS CloudTrail and Amazon Athena ...
To get started, you create an Amazon Connect instance, which is your a virtual contact center. After you create an Amazon Connect instance, you can: Test the voice and chat experiences to learn how they work. Set up your channels. How do you want customers to reach your contact center?
What is Amazon Connect? Get started Set up your contact center Set up Amazon Connect Global Resiliency Set up your network Create flows Real-time and historical metrics, dashboards, and reports Agent Workspace Amazon Q in Connect Cases
Amazon Connect is an omnichannel cloud contact center solution designed to make it easy to prioritize, manage, track and automate tasks, improve productivity and ensure the rapid resolution of customer issues. It’s an open platform that can be easily integrated with a range of enterprise applicat...
Amazon Q in Connect analysiert Anrufe und Nachrichten in Kontaktcentern und nutzt generative KI, um Kundendienstmitarbeitern proaktiv die Informationen zu liefern, die sie benötigen, um Kundenprobleme in Echtzeit zu lösen. Dadurch werden sowohl die Produktivität der Kundendienstmitarbeiter als...
Amazon Connect is an AI-powered application that provides one seamless experience for your contact center customers and users. It's comprised of a full suite of features across communication channels.
Configure SAML with IAM for Amazon Connect Troubleshoot SAML with Amazon Connect Administrative support Set up your contact center Create an Amazon Connect instance Create a test instance Find your instance ID Find your instance name/alias Update settings for your Amazon Connect instance Enable attachme...
Amazon Connect uses the default flows to power your initial experience. To test a customized flow, assign a phone number to it and then call that number.Tip Call latency significantly impacts the quality of your customer's experience. For guidance about designing your contact center for optimal ...
Amazon Connect recently announced the general availability ofanalytics data lake, a single source for contact center data like contact records, agent performance,Contact Lensinsights, and more. Contact center operations can create their own custom reports using Amazon Connect data or co...
Amazon Connect allows you to subscribe to a near real-time stream of contact (voice calls, chat, and task) events (for example, call is queued) in your Amazon Connect contact center. You can use contact events to create analytics dashboards to monitor and track contact activity, integrate ...