Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without the wait on the phone. Our online experience can help you effectively troubleshoot and, if required, schedu...
When you finally can get through to a live agent, the calls go to off shore call centers. There seem to be few American based call centers or Supervisors to deal with more complicated issues. The off shore call centers are often counter productive to giving customer support! And by the wa...
What email address can I use to make contact with Xfinity Customer Service? I would like to provide written feedback about the customer experience I had with the Customer Loyalty team when I tried to get a new contract discount on my monthly bill. ...
If you are still unable to connect your equipment please call1-800-XFINITY(1-800-934-6489)to speak to a customer service agent. This video shows you how to self install Xfinity Internet and Voice: Click here to watch This video shows you how to connect devices to your home WiFi network...
Social Customer Service Live Chat Support Communities Agent Assist Omnichannel Routing Guided Workflows Overview Social Publishing and Engagement Employee Advocacy Social Marketing for Distributed Teams Works Best With Social Listening Social Advertising ...
The customer service covered the limitations when they first tried to sell the package. 2. Received an extra TV box, resolving extra 5$ rent per month I received 2 TV boxes, one is free and the extra one, which I did not order, resulting in an ex...
you may qualify for internet essentials if you live in an area where xfinity internet service is available and: participate in assistance programs like the national school lunch program, housing assistance, medicaid, snap, and others have not had xfinity internet within the last 90 days have no ...
An active cable outlet is commonly found in a living room or office and has, most likely, provided service before. Notes: If you live in WiFi Ready Apartments and lease the pre-installed Xfinity Gateway, you won't need to physically install the gateway. You can check that the gateway is...
The worst in any company I’ve ever dealt with is their customer service. Literally impossible to talk to a live human agent. They keep shoving chat down your throat and repeatedly ask for live agent to handle my billing and operational issues. Not tech savvy but would pay to switch TV ...
Edit: Now sometimes the sound cuts out while watching live tv. There has been no update. I’m very close to trying another service because every few months some new issue comes ups and Comcast does nothing to fix it. Update: Revising my review as Xfinity provided an update to the IPad ...