When an utterance is predicted as the None intent, the client application can ask more questions or provide a menu to direct the user to valid choices. Negative intentions If you want to determine negative and positive intentions, such as "I want a car" and "I don't want a car", you...
It sucks to feel like a hamster running on a wheel—just doing your best to keep up. One of the core problems with feeling overwhelmed is that we’ve got so many tasks and what feels like so little time. But there are ways to get back in control of your time so you can spend it...
Understanding customer intent is key to identifying customer needs, delivering effective support, and reducing churn.
Understanding how to encourage & build brand loyalty could mean the difference between meeting/missing your revenue targets. Learn how here.
It drives purchase intent: 60% of millennials and Gen Z express a preference for brands that support a social cause. It improves brand perception: 92% of consumers say they have a more positive image of a company when it supports a social or environmental issue. ...
People who find you through searches already arrive at your business website with intent. Driving traffic to your website isn't the only significant benefit. Bottom line sales also improve with SEO. In fact, 70% of online marketers say that "SEO is better than PPC advertising for generating...
[6–8]. A quarter of UK youth age 15–16 years have carried a weapon and a fifth report attacking someone with intent to hurt them seriously [9]. Violence is subject to marked inequalities [10] and is associated with increased risk of: physical health problems; [11] engaging in other ...
If the response is negative (1-3): Sorry to hear that! How could we improve? If the response is positive (4-5): What do you love about [product name]? Do you feel our [product or service] is worth the cost? (Y/N) What should we do to ‘WOW’ you? (Free text)Scenario...
The Honest Company usedSponsored Productsto reach high-intent shoppers looking for specific products in its category and offered customers vouchers on its product detail pages to help drive purchases. The Honest Company also hosted anAmazon Livelivestream with founder Jessica Alba, enabling her to en...
Similar to customer NPS, the eNPS survey question is: “On a scale of 0–10, how likely are you to recommend [your company name] as a place to work?” Likewise, responses to the eNPS are categorized as follows: 9–10 (promoters): very satisfied employees, happy and motivated, who may...