Assume positive intent. Think of team feedback as a gift. They cared enough to share it with you, so that things can get better forboth of you. Some pills are harder to swallow than others, but it doesn't change the fact the intent is to help. Even if it wasn't delivered in the...
If you start out looking at your own faults and contributions to a problem, it will be easier to assume positive intent in others as well. Do not underestimate the power of that mindset when you need to talk to someone about a mistake or problem. It can make all the difference in them...
and practice talking about your rates with confidence. Then, in the moment, approach those requests with kindness. Assume positive intent, but don’t diminish the value of what you do.
Pro tip: Remember to assume positive intent during encounters like these. In my experience, a bit of calmness and understanding goes a long way when resolving customer complaints. 2. Avoid deflecting blame. As a member of the customer service team, the buck stops with you. If your sales tea...
And we’re going to assume positive intent, and that applicants are ethical, and they’re good agents in this process. And so we do require that your application be a true and accurate reflection and representation of your lived experience, and exclusively your own. And then we do, like ...
Just as Anita learned, we all jump to conclusions based on our assumptions.Those assumptions affect our beliefs, and those beliefs influence our actions.If, instead, we assume positive intent and inquire when we believe otherwise, we would put a stop to a number of workplace conflicts that ar...
Assume positive intent—maybe you and your mentor communicate differently, or one of you is simply having a bad day.But, if you’re only finding problems and not solutions, seek a new mentor and kindly exit this relationship. There are plenty of mentors out there!Why Should You Find a ...
How to build a remote team How to contribute to GitLab's all-remote guides How to create the perfect home office setup for remote working How to embrace asynchronous communication for remote work How to evaluate a remote job How to repurpose office space in a remote world How to ...
And always assume positive intent. It opens your eyes to new opportunities and relationships. Being negative has no benefits to your life. So place negative thoughts aside and try to always keep a positive state of mind. 7. Be Your Best Friend Making yourself the first center of crisis ...
When you approach situations with an open mind, assume positive intent, and ask questions to learn the full story, you're much more likely to resolve issues effectively. Not only does this help you be a better manager, it builds trust with your team in your abilities to lead them through...