This chapter defines knowledge and knowledge management (KM) and establishes its roots KM is not a brand new topic; organizational learning and organizational memory are related topics that have been fields of research for many years. This chapter relates these concepts to a relational model that ...
2. Why is knowledge management important? When it comes to contact centers and customer service organizations, knowledge management is a critical—and often missing—technology piece. A. Analyst view Here is what Gartner had to say: Timely and contextual knowledge presented to agents in a clear ...
When knowledge is not easily accessible within an organization, it can be incredibly costly to a business as valuable time is spent seeking out relevant information versus completing outcome-focused tasks. A knowledge management system (KMS) harnesses the collective knowledge of the organization, leadin...
Enterprise portals (EPs) are seen as the antidote to these problems by becoming more and more the ultimate knowledge management (KM) tool. The current hype about EPs is focused on their application as KM tools. Very little attention is given to other aspects of KM, namely the organisational,...
2. What is a SCORM wrapper? A SCORM wrapper is a set of files that make it possible for a learning management system and your eLearning content to communicate with each other. You can apply a SCORM wrapper to nearly any form of training content, and then upload it to an LMS for immed...
What Is a Learning Management System Used For? Learning management systems have many use cases, especially in an organization. They are used forknowledge managementacross different departments. The function of an LMS in an organization depends on the organization’s training goals. ...
Chapter 3 What Is Business Process Management? y defi nition, operational risk is “the risk of loss resulting from inadequate or failed internal processes, people, and systems or Bfrom external events.” Absent people or systems performing, or failing to perform, a business process, operationa...
In relation to IT, a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online. Knowledge bases are an integral component ofknowledge managementsystems. They are used to optimize information collection and information or...
A few years after the Davenport definition, the Gartner Group created another definition of KM, which has become the most frequently cited one (Duhon, 1998), and it is given below: "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, ...
pre-service teachers; innovativeness; Big Five personality traits; self-concept of professional knowledge; digitalization-related skills; canonical correlation analysis1. Introduction Digitalization is considered a paradigmatic field of innovation [1,2,3,4]. The extent to which digital technologies are ...