Benefits of knowledge managementPrimary service providers, such as agents, can look up information in a knowledge base to resolve customer queries right away, and increase their productivity. With access to rich, high-quality knowledge resources across consistent and contextual Omnichannel experiences, ...
(2002). Overview of knowledge management . New Directions for Institutional Research, 2002 (113), 5–12.S.M. Andreea, L. Jing, Overview of knowledge management, New Directions for Institutional Research 2002 (2002) 5-16.Serban A. M., Luan J., Overview of Knowledge Management, New ...
Models such as Nonaka and Taguchi underlines ,bucowits and williams Beck man, general model of knowledge management, knowledge management maturity model, Hysyg, Mark, seven thirty, the foundations of knowledge building, Lastry.Somayeh Gorji Douz...
Purpose - The purpose of this paper is to present a bibliometric analysis of scientific output of the knowledge management (KM), the aim being to offer an overview of research activity in this field and characterize its most significant aspects. In addition, this study aims to quantitatively ana...
document presentsanoverview oftheresultsoftheknowledgeneeds assessment and the ensuing analysis [...] daccess-ods.un.org daccess-ods.un.org 本 文件从这一角度出发,概述了知识需求评估的结果,随后在综合知识管理系统的 背景下,主要分析了科学知识调配系统并提出了有关选择。
A summary of the content of some reports on Knowledge Management is presented structured in five sections: what the companies understand about Knowledge Management, practical developments, obtained results, difficulties and conclusions. The article explains what companies consider important topics in Knowledg...
Knowledge management is defined as the process of identifying and leveraging collective knowledge within an organization to enhance competitiveness, promote innovativeness, and improve responsiveness. AI generated definition based on: Enterprise Content Management, Records Management and Information Culture Amidst...
The present paper focuses on a new managerial discipline emerging in the last few years of the 20th century. At the beginning are introduced some basic concepts used in the theory and practice of Knowledge Management, and are presented the benefits for utilization of Knowledge management. The main...
theories of firm organization theories of resource allocation and strategic investment Theories of competitive advantage强调了industry structure、mobility barriers、endowments of resources、knowledge bases and capabilities的重要性。Theories of firm organization关注adverse selection, moral hazard, opportunistic behavio...
Knowledge and the firm: Overview The explosion of interest in knowledge and its management reflects the trend towards 'knowledge work' and the Information Age, and recognition of knowledge... J〤 Spender,RM Grant - 《Strategic Management Journal》 被引量: 847发表: 2015年 Survey of knowledge ...