ITIL即IT基础架构库(Information Technology Infrastructure Library, ITIL,信息技术基础架构库)由英国政府部门CCTA(Central Computing and Telecommunications Agency)在20世纪80年代末制订,现由英国商务部OGC(Office of Government Commerce)负责管理,主要适用于IT服务管理(ITSM)。ITIL为企业的IT服务管理实践提供了一个客观、...
ITIL (Information Technology Infrastructure Library) is widely recognized as the most widely accepted approach to IT service management worldwide. Visit now!
ITIL 4 is designed to help IT admins navigate the ins and outs of theFourth Industrial Revolutionand provide guidance for the role of IT management in a service economy.ITIL 4 accommodates newer approaches, such as DevOps, automation, containers, microservices and the cloud. It also emphasizes...
ITILis the most widely adopted framework for implementing and documenting ITSM. It consists of a highly detailed library of processes that cover functional areas such as service strategy, service design, service transition, service operation and continual service improvement. Originally created in the 19...
IT Service Management (ITSM) bridges the gap between IT and employees to deliver seamless service. Learn how the Intel vPro® platform can help.
ITILis the most widely adopted framework for implementing and documenting ITSM. It consists of a highly detailed library of processes that cover functional areas such as service strategy, service design, service transition, service operation and continual service improvement. ...
ITSM vs ITIL ITSM and ITILare distinct concepts that share many similarities; in fact, ITIL falls under the larger ITSM umbrella as one of its key frameworks. That being said, you’ll need to evaluate your unique business requirements to determine which approach is most appropriate for you. ...
What Is ITIL? ITIL Definition What is ITIL used for? ITIL Service Value System and Guiding Principles What is ITIL certification? How can the service desk benefit from the ITIL framework? ITIL vs. ITSM ITIL Definition ITIL provides guidance and best practices to help organizations improve service...
ITIL and DevOps are often considered to be in opposition, but they can both contribute to ITSM strategy to create the most efficient and stable outcomes for end users. What is ITIL? If ITSM is a strategic approach to IT operations and service delivery, the Information Technology Infrastructure...
The ITIL framework is a widely recognized set of best practices and guidelines for managing IT services andIT service management(ITSM). The ITIL service lifecycle is a core concept within the framework and represents the path that IT services follow throughout their existence. It's important to ...