ITIL即IT基础架构库(Information Technology Infrastructure Library, ITIL,信息技术基础架构库)由英国政府部门CCTA(Central Computing and Telecommunications Agency)在20世纪80年代末制订,现由英国商务部OGC(Office of Government Commerce)负责管理,主要适用于IT服务管理(ITSM)。ITIL为企业的IT服务管理实践提供了一个客观、...
What is ITIL?PDFRSS The framework operated by PeopleCert+ defines an internationally recognized approach to IT service management (ITSM). ITIL enhances ISO 20000, which provides a formal and universal standard for organizations seeking to have their service management capabilities audited and certified....
ITILis the most widely adopted framework for implementing and documenting ITSM. It consists of a highly detailed library of processes that cover functional areas such as service strategy, service design, service transition, service operation and continual service improvement. Originally created in the 19...
Q1: What is the Difference Between ITSM and ITIL? ITSM and ITIL are often used interchangeably, but they refer to different aspects of IT service delivery. IT Service Management is a broad term that encompasses all activities involved in designing, creating, delivering, supporting, and managing ...
IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.
ITIL vs ITSM: Key Differences Explained Some IT professionals use the terms ITIL andITSMinterchangeably. In fact, if someone tells you that their organization is doing ITIL, you know for sure that they're doing ITSM - but if they say they're doing ITSM, they still may not be following th...
How can ITIL improve a business? The value of ITIL can be difficult to quantify. The goal of ITIL -- or any ITSM framework -- isn't just to improve IT capabilities, but also to find ways of creating business value and solving business issues with IT. ...
IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.
imply put, ITIL creates a more streamlined and efficient system for applying IT solutions to serving businesses and their customers. What are the benefits of ITIL? The information technology infrastructure library is more than just a set of theoretical guidelines for ITSM; ITIL plays an instrumental...
ITSM IT Service Management (ITSM) is the practice or discipline of designing, implementing, delivering, and supporting IT services offered to customers in a business environment.What is ITSM? ITSM & ITIL ITIL Service Lifecycle Roles and Responsibilities Other ITSM Frameworks KPIs and Metrics ...