Avalue streamis a series of steps an organization undertakes to create and deliver products and services to customers. Each activity that takes place within the value stream (see table below) transforms inputs and outputs using practices. As mentioned above, theService Value Chain activities are n...
A、 Each value stream should be designed with a specific combination of service value chain activities B、 Service value chain activities have pre-determined dependencies on ITIL practices C、 A value stream is an operating model for creating value through products and services D、 Organizations shou...
ITIL is a framework of 34 best practices for managing and improving IT support and service delivery. The main objective of ITIL is to help businesses derive the most value from their IT services by aligning them with business objectives. ITIL stands for Information Technology Infrastructure Library....
The ITIL 4 Specialist: Create, Deliver, and Support certification focuses on integrating various value streams and activities to create, deliver, and support IT-enabled products and services. This module is part of the ITIL 4 Managing Professional stream. It aims to improve candidates' abilities in...
Service Value System Source: AXELOS, “ITIL Foundation, ITIL 4 Edition” (2019) The Four Dimensions Model is a new version of the 4P's Model that was represented in ITIL V3, which included people, products, partners, and processes. The Four Dimensions Model addresses: Organizations and people...
Learn what is Six Sigma methodology, tools, methods for improving business processes and reducing defects through a data-driven approach.
Look at the managing professional qualification, which will give you a holistic view of managing, running, and improving your service offering. In a leadership position (or want to be?), the strategic leadership stream is for you. What about the ITIL Master qualification?
A service request in ITIL framework is a formal request issued by the customer (user) to acquire one of the department's services. When a consumer submits a service request, the IT department gets it in the type of a ticket and starts themanagement process. Service requests are made via...
Which is why Network Operations Centers (NOC) are a must for enterprises and businesses that value the health of their network. In this article, we’re diving into NOCs, how they work, benefits, challenges and best practices for getting the most from them. Let’s begin! What is an NOC?
What Is ITIL Incident Management? An unplanned interruption to a service or reduction in the quality of a service. The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. ...