精益管理的五原则就是顾客价值(Customer value)、识别价值流(Value stream mapping)、价值流动(Value flow)、拉动(Pulling)、尽善尽美(Perfection)。 可以说,无论是Agile, DevOps还是ITIL,让精益思想在IT领域又火了一把。 ITIL 4与DevOps 在DevOps的理论框架中,在运维层面提倡的是轻量级的ITSM,如下图所示。但是...
针对服务价值链所涉及的价值交付步骤的优化,相当于从业务需求到价值实现整个链条上的改进,这完全符合精益价值流图(Value Stream Mapping)分析的理念。精益的理念就是不断分析当下价值交付流程中可能的浪费情况,发现任何非增值活动(不产生价值的活动),不断优化现有流程以实现更加快速的价值交付。另外,价值交付也需要从...
对于IT服务管理中涉及到的任何一个流程,都需要运用这个模块来进行持续改进,才能确保IT服务管理最为高效、实用和适用。在这个模块 中,很多改进的工具被详细阐述,如6西格玛、 Cobit, PrinceII、CMMI、价值流映射(Value stream mapping)、完全质量管理(TQM)等等。在实际的流程改进过程中,很多企业其实都在做,只不过形式不...
Value Chain 价值链 940 Value for Money 财务价值 941 Value Network 价值网络 942 Value on Investment 价值投资 943 Value propositions 价值主张 944 Value stream 价值流 945 Value stream map 价值流图 946 Value stream mapping 价值流映射 947 Value streams and processes 价值流和流程 948 V...
Value stream mapping Optimization of workflow Elimination of waste Ensuring & utilizing feedback BUY NOW Prerequisites Candidates must hold the ITIL 4 or ITIL 3 Foundation certificate. ITIL®4 Foundation Related Certifications This course prepares delegates for the ITIL 4 Strategist: Direct Plan and...
行为驱动开发 一种开发方法,强调软件应该根据应用程序的期望行为并以业务管理人员可读的语法来指定。 Black Box Testing 黑盒测试 一种测试或质量保证实践,它假设不知道被测系统内部的工作原理,因此尝试验证外部而不是内部行为或状态。 Build Agent Build Agen ...
Service Value Chains. Adapted for Cloud Value Stream Mapping Service Financial Management Service Level Agreements DevOps, Change Control and Velocity of Change Inmoving to the cloud, the organization is outsourcing certain elements, tasks and responsibilities to the cloud service provider. This means ...
Value stream and processThis dimension helps to bring the different parts of the organization together to establish a coherent, coordinated, support, and workflow process. ITIL advantages You might have already got some idea about ITIL, though why not list out a few key benefits of ITIL: ...
Discourse on digital transfer inITIL®4:High- velocity ITIT Value Chain Value streams Service model The reference architecture model Where are we now?Discourse on value stream mapping inITIL®4: Create, Deliver and Supportand ITIL®4:Drive Stakeholder ValueFunctional model ...
ITIL 4 Specialist :Drive Stakeholder Value (DSV) ITIL 4 Specialist: Create, Deliver and Support (CDS). The ITIL 4 Strategic Leader (ITIL SL) stream "helps established and aspiring IT leaders to navigate the complexities of the digital era and prepare for digital transformation". ITIL SL consis...