Is Scrum Master a Full-Time Job? The short answer is yes: Fulfilling all of the responsibilities of the role, in the right way, is a full-time job. That being said, it might not always be economically justifiable to dedicate someone to the role full time. And that's OK. It's not...
Why customer service training matters: a guide to better service Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction. Enter the fold Subscribe to our newsletter. Subscribe...
Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge. I'm here to bring you closer to all the job specifics and share the insights I got from LiveChat's Succ...
Simply put, a CSM is a champion for customer engagement, adoption, and long-term success. They bring the service aspect to SaaS (software-as-a-service). They guide customers through onboarding, implementation, and troubleshooting so they get the mos...
Have you ever felt ghosted by a company right after signing on as a customer? Customer success managers maintain that continuity of service and customer experience where sales’ role ends. Simply put, a CSM is a champion for customer engagement, adoption...
The kinds of products and services being sold can also play a key role. In industries where every option delivers essentially the same service, oftentimes the only distinguishing elements are cost and service. For example, in areas where customers are able to choose between more than one internet...
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The CSM program is designed to ensure that each participant will learn the training with the skills and information required for role-specific success. Importance of CSM Certification Now, ‘What is CSM certification?’ is no longer a question. Let’s learn the importance of this certification ...
Establishing a solid customer enablement strategy is key to ensuring customers are happy and they’ll stay long-term.
Learn what customer success managers do for businesses & how they differ from customer support. Explore CSM duties, KPIs, skills, job descriptions & more.