Why do interviewers ask about excellent customer service?Knowing what good customer service is and being able to explain it clearly are two different things.That's why this question comes up so often in interviews — it's your chance to show how you'd make a difference for the company and...
I'm not alone, either. In fact, according toNuance Enterprise, 67% of customers prefer to use self-service options instead of speaking with a company representative. But if your customers don't want to talk to your customer service reps, how do you provide ...
Customers expect top-notch service, and delivering it brings big benefits. Here’s how to ensure your customer service always hits the mark. Jill Wagner January 13, 2025 11 min read Share article Share article Just For You Don’t Just Appreciate Your Reps This Customer Service Week: ...
When a customer has a question, your customer service reps need to have the answer. That comes from knowledge and expertise. Knowing how to use your product or service will help your reps empathize with your customers and be able to fix any issues that arise. Types of Customer Service The...
Do you have any other suggestions? On a scale of 1-10, how would you rate the quality of our customer support team? How easy was it to contact our support agent? Was the service agent knowledgeable about your issue? What was the most frustrating aspect of your customer service experience...
Customer self service strategy tips How can you do customer self service well? Follow these six tips to implement changes with the right factors in mind: 1. Use your customer service team effectively The first thing to get right is to understand which queries should be diverted to self service...
Another interesting feature of Gorgias is its ability to integrate with TikTok, allowing your support team to manage TikTok shop inquiries right from your help desk. Very few customer service tools offer the integration, so it can be a great feature for folks who do a lot of business on the...
Providing good customer service is an essential step for any business, but it’s often hard to know how. Here are some tips and examples to get you started
Empower Your Team: Give your customer service reps the authority to make decisions. Nothing’s more frustrating than hearing “I need to ask my manager” for every little thing. Trust your team to do the right thing. Personalize the Experience: Use customer data to tailor your service. If ...
Chat cannot fully replace the call, especially during busy hours when the normal chat service is overloaded or the customer needs immediate assistance. Different customers have different needs and preferences. Some are willing to provide more information online while some want to do business with you...