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Not all customer service reps work in-house. In fact, it's common for reps to work remotely. Remote customer service reps work from home or another preferred workspace, giving them more freedom to travel, take care of their families, work other jobs, and get degrees while employed. Custome...
Customer service roles are jobs that are involved in customer service, support, success, and experience. The positions vary from handling customer journey to helping customers make purchasing decisions. It also involves providing support post-purchase and helping customers understand your products or serv...
Customer service reps should be strong persuaders. This doesn‘t mean aggressively trying to get customers to purchase something they don’t want or need. It means actively listening to what issues they're facing in their life or with their current product or service and coming up with options...
Customer service professions have become crucial as organizations adopt a customer-centric mindset. Find the perfect customer service career for your personality type.
Angie’s List Super Service Winners for 10 years Best of Baltimore Baltimore Magazines’ Best Places to Work We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion...
Work-at-home customer service jobs can be full-time or part-time, and many companies offer flexible scheduling, including days, nights, and weekends. Taking in calls from customer service hotlines and answering their queries is usually what comes to mind when one says “customer service job.”...
They do have a training process in place and agents actually get paid $13.50 per hour during it. Customer service reps are also eligible for a $1 raise after just 90 days with the company. Agents will have to multitask and be comfortable using online chat services, instant messaging, and...
AI can automate entire interactions or assist and improve them. Either way, it affects service reps' jobs -- sometimes negatively and sometimes positively. AI's effect on contact center staffing For several years, Metrigy's clients have asked whether AI and automation in the contact center have...
TTEC hires part-time andfull-time customer service repsthroughout the U.S. As a work from home customer service rep, you'll answer inbound calls and emails from customers. TTEC provides paid training and ongoing coaching and support to help you excel at the job. All training is completed ...