Wrapper Class in Salesforce encapsulates data together from existing objects to a new one. Learn more about Wrapper Class in this Salesforce tutorial.
Developers Coding With Agentforce for Developers: A Salesforce Architect’s Review By Henry Martin February 17, 2025 Data Cloud Account Unification and B2B Targeting in Salesforce Data Cloud By Anu Pandey February 17, 2025 Newsletter: Find us on:...
Enhancing SFDC case creation experience: opening cases in new tabs Auto-case creation in Salesforce now opens all new cases in a separate tab, regardless of contact status (known or unknown). Previously, cases for known contacts opened in edit mode within the current tab and closed upon saving...
Salesforce Cross Filters are a powerful tool once you know how to use them. They unlock the ability to create reports that you used to have to do in another system. As with any report changes, make sure to check the report results and validate that it’s working before sharing any repor...
Most of these kinds of customer support platforms are cloud based, allowing for instant, out-of-the-box use. This means that agents can log into their accounts, and immediately view their cases at a glance, sorted by priority, and manage everything from one place. They can also categorise...
The content is the core of sales enablement tools. Content can be created, uploaded, templated, and edited in one place, preventing it from going unused. Most of these tools have customizable tagging features, which you might use to tag content by use cases, content types (such as a blog...
A detailed explanation of how sales rep scorecards are used by sales managers to track and improve the performance of their sales reps.
guest shoppers B2C Commerce is used which also helps in enhancing the overall customer shopping experience. Whereas, Salesforce B2B Commerce is mainly focused on satisfying the client’s requirements by providing them with a premium experience as these clients are basically those who make big ...
The support or backend team can pick the payment, pricing, and churn cases. Pass the inquiries and other sales-related feedback to the marketing or sales team. It will help streamline the process as each team has its work cut out.
an inside sales individual within a department may handle the legwork of creating and organizing sales appointments for outside sales personnel, otherwise known as lead generation. In some cases, inside sales personnel may be used toupsellincumbent customers by adding ancillary products or services ...