salesforce portfolio agentforce ai agents that take action for you best-in-class crm apps customer 360 for sales, service, and more unified customer data data cloud, integrations, analytics low code, customizable platform automations, prompts, models, code, and more foundations key customer 360 ...
in your crm customer success stories salesforce platform back salesforce platform build and customize your agentforce and customer 360 with the salesforce platform. see all platform capabilities agentforce artificial intelligence data cloud agentforce & ai app development data security & privacy ...
By using the seven benefits outlined above, you can offer ways for every leader, function, and team in your organization to benefit from tangible sustainable business practices. This will lead to additional buy-in for your vision. First, you’ll need to connect ESG to your corporate ...
The case object is one object in Salesforce I come across that people tend to have a lot of very strong emotions about. There are the proponents who love the case object, and use it for both internal and external support requests, and then there are the detractors who dislike cases so m...
{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745485212548,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messag...
Salesforce’s customer service team recently piloted a Slack-based swarming model with a subset of its 3,300 agents. The results included: A 26% improvement in case close rates A 19% improvement in same-day resolution of cases A growing collective knowledge base in Slack that agent...
We've published several web-forms for inquiries, change monthly donation amounts or procedures like that by using web-to-lead/case function. But some requests posted on them seems to be disappered after sent request on the form, in other words, records corresponding to these request were not...
{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744410786543,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject...
AzureFunctionActivity AzureFunctionActivityMethod AzureFunctionLinkedService AzureKeyVaultLinkedService AzureKeyVaultSecretReference AzureMLBatchExecutionActivity AzureMLExecutePipelineActivity AzureMLLinkedService AzureMLServiceLinkedService AzureMLUpdateResourceActivity AzureMLWebServiceFile AzureMariaDBLinkedService Azure...
our goal was to identify the tools and services best suited to our specific needs. One of our initial challenges was developing chatbots capable of integrating with traditional systems like SAP and Salesforce, where the use of natural language in multiple languages was crucial to improving accessib...