• Avoid passive voice—it is difficult to read and understand quickly. • Be pleasant and ensure explanations appear individualized and are as enjoyable to read as is possible. • Avoid slang and be careful with colloquialisms—it is acceptable to reassure and connect with customers in a ...
The OED entry, revised in 2011, was full of interesting things (1.b.Having the status of a slave or slaves.Obsolete.rare. Only in Old English;2.b.depreciative. Designating the lineage of a Welsh person, considered to be exaggerated and excessively lengthy. Chiefly in proverbial phrases. F...