VMO2 partnered with Accenture to modernize its digital core and put customer experience (CX) at the center of its business model. By applying the power of data and AI, the company now has deeper insights into customer needs and revamped business processes that eliminate inefficiencies which previo...
This innovation eliminates manual data entry, saving valuable time and reducing errors. The AI chatbot, equipped with OCR capabilities, significantly enhances agent efficiency and customer satisfaction. Since implementation, customer satisfaction has improved by 43%, highlighting AI's potential to ...
The Foodservice Innovation Zone is located on Level 1 in the Special Events Hall at the Javits Center and open duringExpo hours. All attendees with an All-Access Pass or Expo Pass can visit the Zone to learn more about the latest and greatest in foodservice. Experience how innovation is t...
Last month, one of these processes was recognized by theCIO 100 Awards, which recognizes teams that deliver business value through technological innovation. The award focused on Lenovo’sProject Marathon, which revamped how Lenovo supports its worldwide customer base with end-to-end services for our...
Number 1, Winter 2016 Customer experience: Creating value through transforming customer journeys is written by experts and practitioners in McKinsey & Company's Customer Experience Service Line, a joint venture of the Service Operations and M...
Braun M, Mainz A, Chadowitz R, Pfleging B, Alt F (2019) At your service: Designing voice assistant personalities to improve automotive user interfaces. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, May:1–11 ...
people to earn money for providing brilliant customer service for brands they love. Megan is widely regarded as a thought leader in digital innovation for customer care. Her passion for “customer & client first” combined with her constant drive for innovation led her to co-found Limitless in ...
eSewa has introduced eVA, Nepal’s first virtual assistant with payment capabilities, marking a significant leap in AI-powered customer service and digital payments. Read the full story Archive View All Press Release Fonepay Successfully Concludes Its 5th Annual General Meeting ...
Vele Galovski is the Vice President of Support Services for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes. ...
Embracing generative AI is key for organizations wanting to reinvent customer engagements, stay ahead of the game and drive both innovation and efficiency. New Stories: Air India leveraged Azure OpenAI Service to develop a virtual assistant that has handled nearly 4 million customer queries with full...