Implementing big changes is so 2020. Not to mention risky. TOPdesk was created to help IT service teams try out small, achievable ideas – one step at a time. Automate those password resets. Share FAQs. Implement self-service. See what works, and what doesn’t. The result? A happy servi...
Log any question or request they have, no matter the topic. A ticket is automatically sent to the right team or agent, and customers can track the status via the portal. Browse a webshop-style service catalog and request services, from room reservations to contract changes. ...
Additional services Because we believe in service excellence, our regular support should be enough for most of our customers. Need a little more support for your business? Get in touch with your account manager to see how we can meet your wishes....
Met de cloudgebaseerde oplossing voor ondernemingen van TOPdesk kunnen servicegerichte afdelingen efficiënter werken en interne en externe eindgebruikers betere service bieden. Servicedesks kunnen met de TOPdesk-toepassing incidenten beheren, workflows maken, overzicht houden op configuraties en in...
TOPdesk provides Software as a Service (SaaS). On this page you can find all the up-to-date information on uptime, updates, security, certifications, encryption, privacy, scalability, hosting locations, access, data centers, exit strategy, responsible di
Search/Filter -- Service Catalog -- Service Request Management -- Single Sign On -- SSL Security -- Status Tracking -- Supplier Management -- Survey/Poll Management -- Surveys & Feedback -- Tagging -- Task Progress Tracking -- Technician Management -- Visitor Management -- Widgets -- ...
(ITSM), automating workflows and optimizing Incident Management. With this integration, events and alerts generated in OpMon, such as server failures, service interruptions or performance degradations, can automatically open, update or close tickets in TOPdesk. This connection eliminates the need for ...
Returns a reservable service Searchlists Returns cancellation reasons Creates a cancellation reason Updates a cancellation reason Archives a cancellation reason Unarchives a cancellation reason Returns reservation processing statuses Creates a reservation processing status ...
Self Service Based on 17 TOPdesk reviews. Enables employees to view the status of their tickets. 87% (Based on17 reviews) Active Directory As reported in 15 TOPdesk reviews. Provides a directory of all users within an organization. 87% ...
The company offers customer relationship management (CRM) and business process management (BPM) solutions to streamline sales, marketing, and customer service processes. Banza primarily serves the banking and retail industries with comprehensive solutions for credit management, sales, customer service, and...