5 ways to boost customer retention with better customer service Tip #1: Gather customer feedback after support interactions Understanding customer behavior is crucial for companies looking to engage, retain, and expand their customer base. By understanding buyers' needs, businesses can earn and mainta...
What is your customer retention rate? Use this guide to calculate your rate, improve it over time, and reduce churn in your organization.
This is counterproductive considering that it's far easier (about 50% easier according to Marketing Metrics) to sell to [...]Alex Lawrence
but is worth remembering. No company can efficiently grow without retaining its customers. The most common pitfall is when companies think that if they have a great brand, product or service, customer retention will follow. While this might be true in some cases, the reality is that...
In theory, there is no doubt about the importance of customer retention strategies. After all, they are important for maintaining good business profitability. In addition to ensuring recurring sales, having a stable customer base means gathering more advocates for brands. That said, we are forced...
billions in revenue. Starbucks employees always address their customers by name when greeting them, calling their drink, or thanking them for their visit. This approach sets the premises for a long-lasting relationship built on recognition – considered to be the foundation for great customer ...
73% of online adults claim that the best thing a brand can do to offer them great customer support is to value their time.” Real time support is directly related to customer satisfaction levels. The faster your support, the higher is your satisfaction rate. It is an important factor for ...
Customer service problems are bound to arise – it’s how the company responds that can make the difference between a bad and great customer experience. When a company doesn’t follow through on its promises to customers or keeps them waiting too long, customers are bound to feel frustrated...
What is your customer retention rate? Use this guide to calculate your rate, improve it over time, and reduce churn in your organization.
Improving customer retention on Amazon is vital for the success of your business. That’s because making new customers is far more difficult than getting business from existing ones. And this is why retaining customers and making them repeat purchases can be great news for you as a seller in ...