Pro tip: Always consider the context. For instance, a high churn rate might be due to myriad reasons such as poor onboarding or lack of brand loyalty. But a high churn rate and low customer satisfaction score might indicate the customer service's poor performance is driving customers away. ...
What you need to do:Small business owners no longer have the luxury of waiting until a team member asks for a raise or threatens to quit. Make a list, privately, of all your employees and their salaries. Rank them from best to worst in terms of contribution to the business, factoring i...
goals, but it’s SMART (see what we did there?) to make them achievable. For example, setting a goal to reach a 100 percent customer retention rate in six months is admirable, but it’s unlikely you’ll be able to attain it. Set reachable goals and raise the ceiling a bit at a ...
This is because positive brand equity makes way for high customer loyalty, which correlates to higher customer retention. All you need to do is to be quick to resolve issues, reward loyalty, and stay in touch with your customers to strengthen the positive perception of your brand. Positive per...
Your CX strategy should meet customer requirements and your business goals. Learn how to improve and deliver an omnichannel customer experience with your business.
For one thing, as you continue to raise the bar, you’ll continue to build your customers’ trust in that you have their satisfaction in mind at all times. Secondly, continuing to raise the bar also allows you to always stay one step ahead of your competition—and do so in a way that...
Drives customer loyalty– When businesses imbibe the culture of keeping the customer first from the initial stages of the client journey, they raise their expectations andincrease customer loyalty. Increase average order value (AOV) –Personalized shopping experience drives impulse purchases. 49% of cu...
Customers often raise objections to products within a few minutes of a sales conversation. A great salesperson takes this as a cue to personalize their sales approach. If in the first conversation a customer tells you they’re struggling to find a baby carrier that doesn’t hurt their back, ...
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