1.After office hours, reservation lines should be automatically forwarded to Front Desk for handling. 在工作时间以外的预定工作应该自动交给前台处理。 2.Operator should transfer all incoming reservation calls to front office handling after office hours. 在工作时间以外接线员应该把预定电话转接到前台。 3....
DEPARTMENT:FrontOffice 部门:前厅部 JOBTITLE:DusitClubAssociate 职务:天丽阁接待员 TASKNO:26 序号:26 TASK:ExpressCheck-InInTheRoom 工作职责:在房间办理快速入住登记 EQUIPMENTREQUIRED:PMS、WelcomeFolder、keycard. 所需设备:西软系统、欢迎夹、房卡
前厅部组织结构图FRONT ANIZATION CHART 前厅部经理 1Front Office Manager 1 夜班经理 1Night Manager 1前厅部副经理 1AFOM 1 接待处经理 1Reception Manager 1宾客服务中心经理 1GSC Manage
24、G PROCEDUREShenyang Marriott Hotel Subject: FRONT OFFICE TERMINOLOGYLSOP No. : FO-01-001 Page : 6 of 10LAST MAN:The Bellman who just came back from a tip assignment and is available for a non-tip assignment.LETTER OF CREDIT:A letter submitted on company stationery to the hotel Credit...
Roomespeciallyequippedforwheelchairpatients. ASAP:AsSoonAsPossible LOCALSTANDARDOPERATINGPROCEDURE ShenyangMarriottHotel Subject:FRONTOFFICETERMINOLOGY LSOPNo.:FO-01-001Page:2of10 AVAILABILITY:Denotesaconditionalstatusofrooms.“Space available” meansaroomcanbeobtainedthroughreservationsor registration. BACKTOBACK:...
Held LuggageGuest’s property held in lieu of payment for accommodations 客人在登记入住时,有行李员帮他照看私人财产. High Balance ReportPrepared for night auditreportto notify Front Office Manage.通过夜审向前厅部经理通报客人消费已经超过其限定的情况。 Hold for ArrivalMail and packages, etc. arriving...
AMBULATORY ROOM: Room especially equipped for wheelchair patients. ASAP: As Soon As Possible LOCAL STANDARD OPERATING PROCEDURE Shenyang Marriott Hotel Subject: FRONT OFFICE TERMINOLOGY L 万豪酒店前厅部SOP标准运作程序-英文版 来自淘豆网www.taodocs.com转载请标明出处....
Front Office Terms to Know 前厅部须知 A.H.&M.A.American Hotel and Motel Association. 美国饭店及汽车旅馆协会 AccommodateA promise of a room for a guest – if not in that hotel, then a commitment to find a room elsewhere. 对客人保证客房的承诺 Adjoining RoomsTwo or more rooms side by sid...
1、Standard Operation Procedures / Front Desk 前厅部标准操作程序/前台前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说,酒店大堂前台是接触我们酒店的第一步,是对酒店的第一印象,是非...
To ensure Front Office associates having a better understanding about the Front office Terminology for easy operation.Policy:It is policy of the Shenyang Marriott 5、that all Front Office associates can identify and are familiar with the Front Office Terminology.Procedures:ACCEPTED CREDIT CARDS:1....