With the help of Capterra, learn about SolarWinds Service Desk - features, pricing plans, popular comparisons to other Help Desk products and more.
Streamlines the help desk ticket process from request to resolution Includes fully-customizable forms that are easy to change to match your IT support workflows Manages and tracks the full lifecycle of hardware and software assets Supports self-resolution of issues with a searchable knowledge base ...
"Web Help Desk’s abilities surrounding ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, have all contributed to greater efficiencies." Ryan Calhoun Help Desk Technician Central Florida Expressway Authority "Our previous system was very limited...it ...
Once a ticket enters the system, Web Help Desk tracks ticket status until the problem is resolved, helping ensure the right ticket is sent to the right agent, related incidents are linked in the system, and no requests are lost in the process. ...
Entry-Level Pricing $19.00 $39.00 Per Month Summary AI Generated Summary AI-generated. Powered by real user reviews. Users report that SolarWinds Service Desk excels in its Ticketing System with a score of 9.1, while Freshservice shines even brighter with a score of 9.5, indicating a more rob...
SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service… ...
and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license; 200 users - $69 / $104; 100 users - $78 / $118; 50 users - $83 / $125; 25 users - $91 / $137; 15 users - $95 / $143; 5 users...
Automate ticket tracking and prioritization Without workflow-driven automation and prioritization, support agents spend more time managing and tracking tickets than fixing problems. A fully integrated and automated ticketing and alert system allows IT teams to centralize all tickets from request to resolutio...
Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation. ...
The most important function of any ITIL tool is using an effective ticketing system to manage the incoming flow of incidents. With Web Help Desk, many ticket management processes can be automated, so the ITIL service desk team can reserve resources for more complex operations. Using WHD, ticke...