Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. Collect ideas, feedback, build a knowledge base or community. More than 10,000 businesses use our helpdesk to support their customers. Sign up f
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. Collect ideas, feedback, build a knowledge base or community. More than 10,000 businesses use our helpdesk to support their customers. Sign up f
Zendesk provides an easy to use and scalable customer service solution for your business. Focus on the conversation, not the channel. Start a free trial
Call centers have a reputation for being difficult places to work, which makes attracting and retaining quality customer service agents tough. It becomes even tougher when those agents don’t have the tools and information they need to be successful. Customer service software can help new agents ...
HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer while driving efficiency for your team.
The platform provides an all-in-one software package for customer service, sales, and CRM. It has a suite of tools that can be used to manage the entire support process. Here’s a quick overview of its features, integrations, and pricing: ...
Our research finds that81% of customersexpect faster service as technology advances. Poor service is the#1 reasonconsumers stop purchasing from a company. That’s a lot of pressure for your support team, who must make sure every customer gets the right help when they need it — fast. ...
If you’re focused on using SMS for customer service purposes, the ability to have two-way conversations is the most important feature to look for — especially when you consider that 61% of consumers want the ability to text a business back. If you have a business landline,...
Unlike other customer service software, LiveAgent also offers video calling support, rather than just phone and live chat. Unfortunately, its interface isn’t as intuitive as others on this list. Your agents get the support they need with 24/7 customer support for all four of its packages: ...
of customers prefer self-service over speaking to a company representative.* 97% of banking leaders emphasize the importance of a unified knowledge base for both customers and staff.* Meet Engageware’s Customer Self-Service: Helping Your Customers Help Themselves Custom Knowledge Base Comprehen...