With the Microsoft Graph connector for ServiceNow, your organization can index knowledge-base articles that are visible to all users or restricted with user criteria permissions within your organization. After you configure the connector and index content from ServiceNow, end users can search for those...
Publish to ServiceNow Knowledge BaseYou can configure Knowledge Base output preset to link to ServiceNow, and then publish your content to ServiceNow Knowledge Base. Click the Output tab in the standard toolbar. Output Presets is the default selection in the Output toolbar. In the Output ...
Limit limit integer Maximum number of records to return. Query query True string Text to search for. Filter filter string Encoded query to use to filter the result set. Kb kb string Comma-separated list of knowledge base sys_ids. Returns Body GetArticlesResponse Get...
With the Microsoft Graph connector for ServiceNow, your organization can index knowledge-base articles that are visible to all users or restricted with user criteria permissions within your organization. After you configure the connector and index content from ServiceNow, end users can search for those...
Help employees navigate human resources tasks such as benefits inquiries, ordering equipment, or finding answers in knowledge base articles. Respond quickly to customers Give customers instant help for common requests such as checking a case status or updating a profile. ...
“This could include things like intelligent search results, work notes, and new Knowledge Base articles. And it will give us the ability to take the hundreds of inquiries we have each day and provide the next generation of knowledge articles based on addressing the direct questions, inquiries,...
We're also expanding into new categories, further increasing ServiceNow's total addressable market yet again. Industry analysts have reported that the #1 priority for CIOs is getting their data house in order. And that's why at Knowledge, we shared our plans for a powerful new database offerin...
NEC consolidated 137 of the most-used entry points out of the possible 500 onto ServiceNow ITSM, giving employees a single portal for major enquiries. This eliminated confusion over how to navigate IT support services. Takeda reveals, "We pulled together Knowledge Base articles for each process an...
· Embed direct access to general purpose large language models (LLMs), such as Microsoft Azure OpenAI Service LLM or OpenAI API, allowing end-users to safely supplement general answers as needed without having to scour through multiple knowledge base articles to find the right information ...
Provides the configuration information for crawling knowledge articles in the ServiceNow site. Contents DocumentDataFieldName The name of the ServiceNow field that is mapped to the index document contents field in the Amazon Kendra index. Type: String Length Constraints: Minimum length of 1. Max...