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Click to create a profile.In the Server Type field, select ServiceNow Knowledge Base.For the ServiceNow Knowledge Base server type, do the following: Name Shows the default profile name. Modify the name if required. Site URL Add a site name to complete the site URL. For example: https:/...
Create Record Create a record in a ServiceNow table. Delete an attachment (Preview) Delete an attachment Delete Record Deletes a record for a ServiceNow object type like 'Incidents Get Attachment Metadata (Preview) Retrieve metadata for attachments Get Knowledge Articles Returns a list of kno...
Deploy this connection to a limited user base if you want to validate it in Copilot and other Search surfaces before expanding the rollout to a broader audience. To know more about limited rollout, click here.At this point, you are ready to create the connection for ServiceNow Knowledge. ...
This shift runs in parallel to a shift in thinking. Here at ServiceNow, we are proud to create solutions that help people work better. Our platform is demonstrably helpful in cutting costs and increasing efficiency. But how can it be used to build top-line growth as well?
Identifying the solution required a shift in mindset, according to Johannes Utsch, BASF’s Business Process Expert in Purchase-to-Pay Finance: “With the development of new technologies and platforms, it’s perfectly possible to create a solution that is simple for the user, while also optimizing...
ServiceNow Knowledge Management can provide: Workflow and Publishing– Allow agents to search for and create new knowledge content while resolving issues. Service Portal Integration– Expose available articles through the service portal and empower users to search, browse, and view articles from desktop ...
KbKnowledgeBase 数字 取回 PreviewContent 取回 Short_description title 要在Copilot 和其他搜索体验中显示的项的标题 搜索、检索 SysCreatedBy createdBy 数据源中项创建者的姓名。 取回 SysCreatedOn CreatedDateTime 在数据源中创建项的数据和时间 取回 SysUpdatedBy lastModifiedBy 数据源中项的最近编辑者的姓名。
Trainees will work with 2-key Process: Applications, the Knowledge Base and the service catalog then create Workflow activities and approvals. Recipients will learn to move on to configure Alerts and Notifications, View Upgrading History and Status, ...
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