Even though, there are so many studies on service quality in various service sectors, only a few students are related with the service quality of higher management educational institutions. Hence, the present study tries to fill-up this research gap. The study identified the important service ...
Thus, most studies preferred to select a choreography workflow [6,50,51]. Moreover, to the best of our knowledge, no algorithms involved single-objective optimization because the QoS factors are related to others, and thus MOPs [6,48] and MaOPs [5,11] required optimization. In order to ...
It hasbeen recognised as the most important quality dimension in previous HE research (Joseph and Joseph, 1997; LeBlanc and Nguyen, 1997; Ford et al., 1999; Gatfield, 2000; Pereda et al.,2007), although the latter two studies termed the related attributes under the factorrecognition. Sohail...
The Effect of Service Quality on Customer Satisfaction: A Case Study of Commercial Bank of Ethiopia Adama City This paper studies the service quality provided by the banks. The objectives are (i) to identify which aspects of the transactions carried out by the banks... A Getahun 被引量: 0...
and technology-related behaviors and preferences Key Insights from Quantitative Research Studies TR consists of four facets or dimensions that are fairly independent of one another People’s ratings on a set of belief statements about technology can be combined to create a reliable and valid measure ...
In some earlier studies, service quality has been referred as the extent to which a service meets customers’ needs or expectations (Lewis & Mitchell, 1990; Dotchin & Oakland, 1994). It is also conceptualized as the consumer’s overall impression of the relative inferiority or superiority of ...
This requires a focus on quality-related activities and issues pertaining to accountability and sustainability. In supporting these issues, it would be necessary to understand the fundamental difference between quality monitoring and quality enhancement. The former refers to improvement and enhancement of ...
Two studies were designed to explore the ability of the investment model to predict job satisfaction, job commitment, and job turnover. The first study was a controlled laboratory analog of a work setting, and the second study was a cros... D Farrell,CE Rusbult - 《Organizational Behavior &...
Ofthe target behaviour (technique-) related concerns, a central one concerned the principle of providing choice (see e.g. Hancox et al.,2018). Teachers can promote choice and initiative in various ways. Previous studies suggest that offering choice in PE lessons can increase levels of in-class...
Themostcommonly found studies were related to the ‘antecedents, moderating, mediating and behavioral consequences’ relationships among these variables – customer satisfaction, service quality, perceived value and behavioral intentions. However, there have been mixed ...