Service Quality: Research Perspectives20051B. Schneider and S.S. White. Service Quality: Research Perspectives . Sage, 2004. 193 pp, ISBN: 0‐7619‐2147‐8 25.00 (paper back)doi:10.1108/09604520510585389Customer services qualityQualityOrganizational behaviourK. Narasimhan...
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The authors propose a conceptual model based on mental accounting principles derived from prospect theory and develop a series of research propositions to explicate the links between distribution patterns of service failures/delights and service quality perceptions. The study integrates prospect theory with...
Cognitive D2D communication: A comprehensive survey, research challenges, and future directions AdeelIqbal, ...MuhammadBilal, inInternet of Things, 2023 6.4Quality of service (QoS) Because the devices are not connected to a central network and may have limited capabilities, ensuring QoS in D2D comm...
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This paper reviews the research on service quality of higher education and the successful experience of foreign student satisfaction measurement. Firstly, the author introduces the global trend and intensively competitive situation of higher education service. The important function of student satisfaction su...
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