不断改进和应用ITIL十大流程,将使企业在日常运营中更加高效、灵活和可靠。 AskBot智能工单系统简介:基于ITIL标准专为企业打造的内部服务在线化系统。支持自定义工单模板,自动化派单转单,SLA管理,资产管理,问题管理等功能,智能工单系统可与AskBot机器人深度融合,实现了人机协同工作,通过机器学习技术的应用,实现了工单流转过...
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A service desk empowers support teams to provide exceptional service to both customers and employees, all in one place.
In simpler terms, it is the storefront from where end users (internal or external) request services and products from the IT service desk based on the information provided in the service catalog. The IT service catalog of Stanford University. While we are still on the topic of service ...
Service Desk and Service Catalog Implementation Cloud or on-premise solutions Call center setup and outsourcing Monitoring and reporting solutions Change and Configuration Management ITIL v3 specialists We combine service and technology to bring the right solutions forward....
IT service catalog helps your service desk effectively manage the lifecycle of service requests placed by the end-users. Both the end-users and IT staff can use the service catalog. The technical view of this catalog is only visible to the service providers. It contains technical information, ...
Service desk software supporting multiple ITIL processes for SMB and Enterprise. Available with SaaS and on premise options including mobile, web and windows clients for superior service management capabilities.
Service Desk’s IT service catalog software is where IT, HR, facilities, or other departments can connect employees to the services they need. By aligning your request forms with a user-friendly menu, your organization can see availability and delivery expectations for services. In today's fast...
A service catalog and service desk can run workflows to make sure that services that need a high level of care get it every time. Service catalog and incident management Incident management is the process used by development and IT Operations teams to respond to an unplanned event or service...
ServiceDesk Plus by ManageEngine is comprised of help desk and asset management software. The enterprise plan offers the full package with help desk, asset management, and problem/change management as an ITIL-ready ITSM suite. It also comes with a self-serv...