11月20日,CRM 的全球领导者 Salesforce宣布,Salesforce Service Cloud在Gartner发布的2023年CRM客户参与中心魔力象限™报告中被评为领导者,这是Salesforce Service Cloud连续第14年获得该奖项。 Gartner2023年CRM客户参与中心魔力象限报告: Gartner将CRM客户参与中心(CEC)定义为“通过主动和被动的智能参与,通过回答问题...
Gartner. “Rapid advancements inartificial intelligence,Internet of ThingsandSaaS (cloud)analytics and BI platforms are making it easier and more cost-effective than ever before for nonspecialists to perform effective analysis and better inform their decision making.” Gartner’s recent survey of more ...
Leading cloud providers like AWS, Microsoft Azure, and Google Cloud Platform are prominent players in the IaaS market, according to Gartner's Magic Quadrant.This revised introduction provides a clearer structure, improved sentence flow, and eliminates unnecessary phrases. It also offers a more concise...
Verified user of Salesforce Service Cloud Mar 22, 2024 Supportive analytics features but needs to improve in the area of pricing Pros "The product's initial setup phase was straightforward." Cons "The product's high price is an area of concern where improvements are required." ...
Cloud Services Offered: Sales Cloud, Marketing Cloud, Service Cloud Salesforce is highly preferred for its CRM solutions and cloud-based software, and Gartner has recognized Salesforce as a leader in multichannel marketing hubs in the 2023 Magic Quadrant. The company caters best to businesses that...
Reduce latency and enable rapid processing of large amounts of data with lightning-fast cloud performance with Zoho Analytics. AI Infused Analytics Converse with our analytics assistant, Zia, to gain powerful insights in seconds. Predict future trends, perform diagnostic analysis, automate anomaly detec...
We are currently using AI in our contact center16 UpvoteCommentSaveShare Do you use automation for managing cloud spend? CloudStrategy & Architecture+1 more Yes52% No, but we plan to40% No, and we don't have plans to7% View Results 2.3k views...
Jira Service Management Cloud Premium is equipped with the advanced capabilities you need for modern service IT service management. Compare with our other plans to see which is right for you. Compare all plans and pricing Features Standard Plan Premium Plan Enterprise Plan General Service Man...
Secure Access Service Edge, or SASE, is an enterprise networking and security category introduced by Gartner. SASE converges SD-WAN, a Cloud Network, andSecurity Service Edge (SSE)functions, including FWaaS, CASB, DLP, SWG, and ZTNA, into a unified, cloud-native service. ...
Gartner is predicting the cloud-based security services market, which includes secure email or web gateways, identity and access management (IAM), remote vulnerability assessment, security information and event management to hit $4.13 billion by 2017.Ellen Messmer...