Digital transformation is not just changing the way customers shop, but also how they pay for and finance purchases. Retail trends in 2023 show shoppers are gravitating toward new payment methods, and two stand out for their rapid adoption in recent years: mobile wallets and instalment financing,...
McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries. Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization...
McKinsey has a great report on the demand for personalisation which divides consumer demands into four categories. Try to accommodate for the following when planning any future personalisation drives: “Meet Me Where I Am”: Make it easy to navigate your store / app, and communicate with the ut...
McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries. Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization...
A 2021 McKinsey report found that 71% of consumers expect personalized interactions and 76% experience frustration when these experiences aren’t delivered. Consumers respond particularly well to sophisticated personalization strategies, referred to by McKinsey as hyper-personalization. Hyper-personalization ...
A 2021 McKinsey report found that 71% of consumers expect personalized interactions and 76% experience frustration when these experiences aren’t delivered. Consumers respond particularly well to sophisticated personalization strategies, referred to by McKinsey as hyper-personalization. Hyper-personalization ...
2025 Retail Media Trends Get the Free Report 2. Test tactics across the full-funnel Brands: To optimize both branding and performance, a savvy growth strategy that expands retail media advertising format is key. Both year-round and particularly during peak sales seasons, brands should target the...
Yet McKinsey research found that day-to-day retail spending is trending down: 74% of consumers are looking to shop from lower-priced retailers and trying to save wherever they can. Because of these conflicting trends, experts are hesitant to put a timestamp on how long these spending trends ...
What's changed since the 2023 NRF security survey was published? How does theft impact inventory distortion? What are the latest shoplifting trends? How do consumers respond to retail theft? Why is retail crime at a crisis point? How does USA compare to other countries with this problem? How...
Daniel Zipser, Senior Partner and Leader ofMcKinsey’s Asia Consumer & Retail Practice, shared with the participants the latest edition ofMcKinsey’s “China Brief”update on Chinese consumption, which revealed that while ...