McKinsey experts discuss the latest trends and the most pressing challenges for leaders in the retail and consumer-goods industries. Hear about the immediate and longer-term moves that matter most for business success. Topics covered include strategy, technology, marketing, operations, and organization...
McKinsey’s 2024 CEO and Consumer Surveys, along with other research, highlight eight trends shaping the global grocery market this year (Exhibit 1). 1 MENA’s grocery market: A growth arena in the world of grocery retail The grocery sector in MENA has ...
Customers increasingly expect brands to personalize all aspects of the shopping experience. A 2021McKinseyreport found that 71% of consumers expect personalized interactions and 76% experience frustration when these experiences aren’t delivered. Consumers respond particularly well to sophisticated personalizati...
Digital transformation is not just changing the way customers shop, but also how they pay for and finance purchases. Retail trends in 2023 show shoppers are gravitating toward new payment methods, and two stand out for their rapid adoption in recent years: mobile wallets and installment financing,...
As I predicted many years ago, the problem of retail shrink is on a collision course with frictionless commerce consumer trends. This growing challenge actually bring new positive opportunities for to both retail and the loss prevention function. The shrink challenging counter revolution taking place ...
If your ambition is to be a leader, the one word you need to focus on in the McKinsey definition is 'renew'. To renew means you embrace change as a required baseline element for success. In a 1913 journal article,Mahatma Gandhiwrote, "we but mirror the world. All the tendencies present...
8:15-9 am Breakfast buffet 9-9:30 am Keynote speech: China Macroeconomics outlook and insights from a soon-to-be-released report focused on Consumers trends.Daniel Zipser,Senior Partner at McKinsey & Company, Leader of ...
Retail returns are like a virus. They attack your profit margins, hurt customer loyalty, and threaten your business at the same time. Changes to the way consumers interact with retailers and making buying decisions have led to the increase in products returned to sellers, asreported by McKinsey...
The pandemic has pushed through furtherdigitalization of the luxury sector. A2022 McKinsey reportshowed that more than half of Chinese retailers declared to be focusing on expanding theiromnichannel operations, and a third were concentrating on increasing their use ofartificial intelligence, whilealmost ...
Hasham, S., & Mikkelsen, D.Financial crime and fraud in the age of cybersecurity.https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/Risk/Our%20Insights/Financial%20crime%20and%20fraud%20in%20the%20age%20of%20cybersecurity/Financial-crime-and-fraud-in-the-age-of-cybersecurity....