And responding to these reviews – positive or negative – tells your customers that you value their opinions. Unfortunately, most businesses still would rather focus on fixing and replying to negative reviews than giving positive review responses. So, while you want to see users posting positive r...
Learning how to respond to positive reviews can greatly benefit your business' reputation online and can become a make or break process for your business.
Online reviewsfall into several categories. Each category provides an overview of the different types of favorable reviews and contains examples. We’ll show you how to respond to positive reviews with copy-and-paste templates that make it easy for you to build customer loyalty, boost your online...
Here’s how to respond to Google reviews that aren’t so positive. Step back and assess While prompt response time to Google reviews is important, it’s okay (and highly recommended) to take a breather to process the information and your emotions first. High emotions can sometimes lead to ...
Negative reviews turned positive Poor communication It’s not easy to keep track of every client interaction. Unfortunately, sometimes customers fall through the cracks. And when that happens, it may only come to your attention when the customer complains. ...
20 prompts to help you respond to customer complaints and comments. Positive Reviews Negative Reviews Mixed Reviews False/Slanderous Reviews Get Your Free Templates Learn more 1. Listen to or read the customer's complaint. When you have a customer comp...
It can be tempting to ignore positive reviews. You’re clearly doing something right! But neglecting to respond to reviews hurts your business in the long run. Customers notice when you ignore their feedback. It appears unprofessional and indicates that you don’t value your reputation. Take co...
1. Positive hotel reviews Happy or positive hotel reviews are not a rare thing to happen. If your guests are happy, had a good time at your property, have had excellent service that has made their stay memorable; they’ll go ahead and give you those sparkling 5-stars. ...
Sometimes, you can’t do anything to change their opinion. The good thing is you don’t have to. Respond with grace, apologize, and focus on getting more positive reviews instead of changing negative ones, as in the example below: After receiving negative feedback, the manager thanked the...
While it isn’t necessary to respond to every positive review, positive responses should still be personalised, genuine, and reflective of the guest’s experience. How should hotels respond to negative reviews? Be courteous, professional, and show empathy. If a guest is taking the time to write...