Learning how to respond to positive reviews can greatly benefit your business' reputation online and can become a make or break process for your business.
Respond as soon as possible, but don’t leave them hanging for too long. You want to make sure that you’re a good communicator and respond in time so your reviewers know that you are a responsive company that cares about their opinion. 4. Be Brief When responding to a positive review,...
While negative reviews often get the most attention, positive reviews are as—or more—important! It’s vital to respond to positive reviews to thank customers for taking the time to review your business and to encourage others to do the same. With92% of consumersreading reviews online, busine...
As a hotel manager or owner, you know that guests can be unpredictable – some may leave glowing reviews, while others may have a laundry list of complaints. Either way, it’s important to know how to respond to these reviews in a way that benefits your hotel. In one of our previous ...
It can be tempting to ignore positive reviews. You’re clearly doing something right! But neglecting to respond to reviews hurts your business in the long run. Customers notice when you ignore their feedback. It appears unprofessional and indicates that you don’t value your reputation. Take co...
The performance review is a time-honored tradition for many businesses. Managers give their employees reviews to let them know how they are doing and what they can improve on over the next year. However, not all performance reviews are bad.
Here’s how to respond to Google reviews that aren’t so positive. Step back and assess While prompt response time to Google reviews is important, it’s okay (and highly recommended) to take a breather to process the information and your emotions first. High emotions can sometimes lead to ...
Imagine getting a compliment face-to-face and just… not responding. Awkward. But when it comes to online reviews on sites like Facebook, G2Crowd, TrustRadius, and the app store, many companies are radio silent on customer reviews, unless they’re negati
2. Respond quickly Answer a negative review within 24-48 hours to show customers that you take their complaint seriously, care about their business, and are committed to making things right. 3. Personalize the message You can usetemplatesto help you respond to reviews, but personalize them with...
Positive affectRepurchase intentionResearch on online retailer–customer interactions has extensively focused on how to turn negative reviews into marketing wins. By contrast, few prior studies have investigated how retailers should best respond to positive reviews. The current study aims to fill this ...