Respond as soon as possible, but don’t leave them hanging for too long. You want to make sure that you’re a good communicator and respond in time so your reviewers know that you are a responsive company that cares about their opinion. 4. Be Brief When responding to a positive review,...
Learning how to respond to positive reviews can greatly benefit your business' reputation online and can become a make or break process for your business.
Here’s how to respond to Google reviews that aren’t so positive. Step back and assess While prompt response time to Google reviews is important, it’s okay (and highly recommended) to take a breather to process the information and your emotions first. High emotions can sometimes lead to ...
Even if you strive to make customer satisfaction a priority, chances are you’re going to get some negative feedback eventually. And while having a 1-star review doesn’t feel great, it’s important to do what you can to turn it into a positive. In fact, how you respond to a negativ...
It can be tempting to ignore positive reviews. You’re clearly doing something right! But neglecting to respond to reviews hurts your business in the long run. Customers notice when you ignore their feedback. It appears unprofessional and indicates that you don’t value your reputation. Take co...
20 prompts to help you respond to customer complaints and comments. Positive Reviews Negative Reviews Mixed Reviews False/Slanderous Reviews Get Your Free Templates Learn more 1. Listen to or read the customer's complaint. When you have a customer comp...
The performance review is a time-honored tradition for many businesses. Managers give their employees reviews to let them know how they are doing and what they can improve on over the next year. However, not all performance reviews are bad.
Should I respond to positive reviews at all? Yes. Your future guests are seeing them. And besides, your current guests may come back at your property. On seeing your response, they understand that you value them even after they check out. ...
The good thing is you don’t have to. Respond with grace, apologize, and focus on getting more positive reviews instead of changing negative ones, as in the example below: After receiving negative feedback, the manager thanked the customer, apologized, and invited the guest for a more ...
How to Respond to Positive Reviews It’s simple. Thank the customer, name drop, promote, and tell the customer what to do! Say thank you and be specific No one would let a compliment pass them by in real life. Apply that same principle to a review response! And make sure to reiterate...