customer relationship lifecyclecustomer equityThe acquisition and maintenance of customers is the footstone of sustainable development in enterprise. Based on analysing the ideas and core thought of CRM, the paper expounds the conception of customer equity and its main value manifestation, demonstrates ...
relationship maintenance costs are likely to drop over time.Fore example,early in a relationship a customer is likely to have questions and encounter problems as he or she learns to use the service;an experienced customer will likely have fewer problems and questions,and the firm will incur ...
The customer relationship management (CRM) means create and maintenance of a long term relationships with profitable customers, which is achieved through t... S Shahhosseini Bideh,A Morovati Shariabadi,SM Zanjirchi - 《Ui Journals System》 被引量: 1发表: 2015年 Microstructure in Adhesion Develop...
An exploration of call centre agents' CRM software use, customer orientation and job performance in the customer relationship maintenance phase Exploratory research techniques are used to examine the relationships between call centre agents' customer relationship management (CRM) software use, agen... RC...
The impact of digital communication on relationship maintenance. The effects of screen time on communication skills development. Strategies for effective communication in online education. The role of virtual communities in social support networks.
Operations research (OR) has been at the core of decision making since World War II, and today, business interactions on different platforms have changed b
Relations between Customer Requirements, Performance Measures, and General Case Properties for Case Base Maintenance The ultimate goal of CBR applications is to satisfy customers using this technology in their daily business. As one of the crucial issues in CBR for practical applications, maintenance is...
The Software Architect coaches, and motivates developers in his/her team over the entire lifetime of a project to enable, support, and enforce an appropriate implementation, maintenance, quality assurance, test, and evolution of the software architectures he/she designed, even in the face of chall...
Existing research primarily addresses co-production in an already established customer relationship. Regarding the financial requirements, following on from the economic perspective, the SESC is also not just about enabling value creation and value proposition. Instead, as the interviews and the facts ...
(2021). Artificial intelligence-based human-centric decision support framework: An application to predictive maintenance in asset management under pandemic environments. Annals of Operations Research. Choi, T., Wallace, S. W., & Wang, Y. (2018). Big data analytics in operations management. ...