In the Edit Notification Rule: Actions page, choose the ticket template from the Ticketing Template drop-down, as shown in Figure 4–1. See Also: "Configuring Notifications" inOracle Enterprise Manager Advanced Configuration Guide Figure 4-1 Ticketing Template Drop-down Menu The following process o...
BMC Remedy BMC Remedy offers several IT service management products targeted at organizations of varying maturities. What can you do with Capacity and BMC Remedy? Create a ticket. Approve a ticket. What is the status of the Hopkins ticket?
Ticketing system integration ExpressDesk integrates Ms Teams with BMC Helix, including legacy BMC Remedy and SmartIT . Hybrid Intelligence Combine Artificial Intelligence and human interactions to deliver high quality support at lower cost. Automatic Translation Integrate with 3rd party translation providers...
You need to register ticket templates before they are recognized in Enterprise Manager. For Auto Ticketing, a notification method is created for each registered ticket template and a ticket is created and updated based on the ticket template associated with the selected notification method. For manual...
· NOT simple Desktop/HelpDesk ticketing system support ITSM Configuration: Incident Module, Change Management Module, AR System · Should have used it for change requests of routers and switches CMBD Version 8x Oracle Database Environment ITIL methodologies (Event, Request, change, Problem, Incident...