in Remedy Action Request System Hi Grant,Please, PLEASE forgive me but as a Remedy user myself, I just *have* to ask the obvious...Have you placed a Remedy call to your help desk on this?What's your ticket #, Sev level?All kidding aside, as BH has told you, the absolute on...
Furthermore, they consolidated 40 individual service support applications and seven trouble ticket applications into a single integrated robust incident management system. They were able to reduce the number of IT administrators needed for patch management by 75%, and experienced a 4x reduction in the...
USECASE3–CREATEINCIDENTTICKETUSINGTEMPLATE 20 USECASE4–RESOLVEANINCIDENTTICKETBYADDINGATASK 22 CHANGEMANAGEMENT 25 USECASE1–CREATINGCHANGEREQUESTUSINGTEMPLATEANDCHANGETASKS 25 USECASE2–EXPLOREINCIDENT,PROBLEMANDCHANGERELATIONSHIPS 31 USECASE3–CREATEARELEASEMANAGEMENTTICKET 33 ...
aThe seller shall inform the buyer with effective solution in writing within 3 working days after receipt of the buyer’s notice, if necessary; the seller shall dispatch technical staff to the site, and remedy the trouble in shortest time. 卖主将通知买家用有效的解答以书面方式在3个工作日内在买...