Remedy in its first announcement since being sold last fall by Peregrine to BMC Software, will announce its IT Service Management suite, or ITSM 5.5. The suite automates help desk functions such as trouble ticketing, manages assets and changes across desktops, and lets network managers track ...
Remedy ITSM产品及License配置说明 Remedy ITSM产品及License配置说明 2012年8月
42、 practices, companies are better able to deliver optimal, value-based IT service management solutions.Remedy IT ServiceManagement suiteITIL Service Support EnhancedIncidentProblemChangeConfigurationAvailabilityReleaseSLMi>#Sa p pof f |The Windows & .NET Magazine Readers' Choice AwardsRead 43、ers were...
BMC Remedy Action Request System 7.6.04: BMC Installation Guide BMC Atrium Core 7.6.04 : Installation Guide BMC Remedy IT Service Management 7.6.04: BMC Installation Guide BMC Remedy Knowledge Management 7.6.04: BMC Installation Guide 作者 版本与日期 BMC 1.5 术语与缩写解释 缩写、术语 缩写、 ITIL...
Integrate all IT service support functions including change, asset, service level, service request, identity, and knowledge management Gain direct visibility into business priorities through integration with a single CMDB Achieve lower call volumes with intelligent, omni-channel self-service viaBMC Helix ...
Integrate all IT service support functions including change, asset, service level, service request, identity, and knowledge management Gain direct visibility into business priorities through integration with a single CMDB Achieve lower call volumes with intelligent, omni-channel self-service viaBMC Helix ...
BMC Software Inc.'s remedy unit released in May 2003 a new version of its Information Technology Service Management (ITSM) automation suite... J Burt,P Musich - 《Eweek》 被引量: 0发表: 2003年 加载更多来源期刊 每周电脑报 研究点推荐 Remedy IT服务管理套件 RemedyIT服务管理套件 BMC软件 ...
In the first phase, Request and Support, a lot of the emphasis is based on capabilities and attributes that are critical for establishing IT service management, especially from the perspective of ITIL v3. In the second phase, Provision and Configure, the emphasis shifts more towards change and...
11 Section I: Understanding Remedy ITSM Configuration What is Remedy ITSM ITSM stands for Information Technology Service Management. This is a concept taken from ITIL or IT Infrastructure Library and is simply defined as a best practice for managing service. BMC has written a suite of application ...
Continuous Improvement: Stay up to date with the latest developments in BMC Helix/Remedy and IT service management to identify opportunities for process improvements and innovation. Support: Support issues related to the applications: Digital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On...