Thai airways has substantially enhanced its IT organization by working with BMC Software to streamline its customer services workflow, as well as change an... D Nancarrow - 《Aviation Business》 被引量: 0发表: 2008年 NEWS & ANALYSIS said officials. BMC Software Inc.'s remedy unit released in...
Remedy Asset Management Remedy Change Management Remedy Service Level Agreements ITIL框架的重要特点是不同流程的相互关系。服务支持流程和它们的关系都建置于Remedy IT服务管理应用。Remedy在支持ITIL处于领先的地位,Remedy IT服务管理最早经过Pink Elephant公司的ITIL认证。认证意味着Remedy IT服务管理在下列服务支持流程满...
规划与监管 人力资源管理CMDB/CMS 供应与配置 网络自动化 服务等级管理合规管理 事件与影响管理 门户及分析 主机自动化 客户端自动化 容量管理存储管理 监控与运营 调度及工作流自动化应用问题分析 数据管理 性能及可用性管理 中间件管理 IT基础架构 ©Copyright9/9/2013BMCSoftware,Inc 1 ...
CHANGEMANAGEMENT 25 USECASE1–CREATINGCHANGEREQUESTUSINGTEMPLATEANDCHANGETASKS 25 USECASE2–EXPLOREINCIDENT,PROBLEMANDCHANGERELATIONSHIPS 31 USECASE3–CREATEARELEASEMANAGEMENTTICKET 33 ASSETMANAGEMENT 37 USECASE1–SEARCHCIASSETANDCIRELATIONSHIPS 37 USECASE2–LAPTOPREQUESTWITHASSETMANAGEMENT 39 ...
Among those receiving top honors were numerous BMC Software and Remedy solutions - solutions that empower IT to deliver strategic b 44、usiness value. These solutions include:-Best Business Applications, Best Customer Relationship ManagementSoftware: Remedy Customer Support-Best Business Applications, Best...
BMC®Remedy®ServiceDesk:ProblemManagement7.0 用户指南 BMCSoftware,Inc. .bmc 版权所有1991–2006BMCSoftware,Inc.保留所有权利。 BMC、BMC徽标、所有其它BMC产品或服务名称、BMCSoftware、BMCSoftware徽标以及所有 其它BMCSoftware产品或服务名称都是BMCSoftware,Inc.的注册商标或商标。所有其它商标分别 ...
Incident & Problem Management Create and resolve incidents faster with intelligent, context-aware, and proactive incident matching. Integrate all IT service support functions including change, asset, service level, service request, identity, and knowledge management ...
The article discusses the plan of BMC Software Inc. to establish Remedy Corp. after being acquired by BMC in 2002 in the U.S. Remedy has been the best-traveled asset management product but was purchased in 2001 by Peregrine Systems who got bankrupt. Despite of all the events, customers ...
配置Software License Management(属于资产关联模块)的端口,如果没有,缺省空 着就可以了 4) 选择是否安装样例数据(可以用来掩饰 Remedy 应用开箱即用的 ITIL 流程) ,可以根 据需要选择是否安装 Remedy ITSM 项目—系统安装配置手册 5) 选择本地化的视图和数据,一定要选 Simplified Chinese,其它的根据项目需要进行选...
BMC Remedy Incident Management 快速入门用户指南说明书 BMC Remedy Incident Management Quick Start User Guide – Training Manual Version 3.0