They claim they never received it and won’t refund me the £196.00. I have screenshots of the tickets and evidence that I drove since the train was canceled, but they won’t accept it. Now I have to go through the small claims court to get my money. This is scandalous and causing...
Release; Sole Remedy:You hereby voluntarily and knowingly agree, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against the Releasees and any associated losses, damages and expenses (including attorneys’ fees...
If you were unable to reach your destination and had to find alternative overnight accommodation, please complete our contact form for hotel claims and our Customer Services team will be able to investigate your claim. To help us assess your claim, you should include: a clear scan of the tra...
Claims must be received by South Western Railway no later than 24 hours after you purchased your train ticket(s) on our app or website. Tickets must be for the same date, time, origin, destination and ticket type and the full journey must be undertaken on South Western Railway trains. ...
If you have more than one ticket to refund, please submit them as separate claims. Claims with multiple tickets included will be rejected. If we do not receive both photos or the images are unclear, we will be unable to process your refund and you will be notified to resubmit them. Pleas...
Claims must be received by South Western Railway no later than 24 hours after you purchased your train ticket(s) on our app or website. Tickets must be for the same date, time, origin, destination and ticket type and the full journey must be undertaken on South Western Railway trains. ...