Train ticket refunds Making a claim after disruption Lost property FAQs Smartcard help and support Make a complaint Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test Test If you completed your journey but were delayed by 15 minutes or more: ...
If you hold a First Class ticket and the train you travel on does not have First Class accommodation as indicated in our current timetable, we will refund the difference between Standard and First Class fares for the affected journey. This also applies if First Class is declassified due to ...
Oyster refunds at Heathrow airport At Heathrow airport, you can get a refund if you have up to £10 of pay as you go money or less on your card and your £5 deposit (if applicable) from: the wide ticket machines inside Terminals 2 & 3 underground station ...
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Sometimes we may be unable to provide First Class accommodation as advertised in our timetable. If you hold a First Class ticket and the train you travel on does not have First Class accommodation as indicated in our current timetable, we will refund the difference between Standard and First ...