The paper deals with integrated quality management and its implementation in tourism services. It presents European approach towards managing the quality of a destination suggested by the European Commission and
Apart from bad weather, weak regulation of tourist spots and poor supervision by local governments have exposed the poor management in some tourist spots. One major problem is that few administrators, tourism service providers and tourists are equipped to handle increased risks and dangers. This acci...
Design/methodology/approach – The objectives of this research have been achieved through reviewing a number of literatures in the fields of services quality management and tourism quality measurements. The paper's outcomes have been obtained through two surveys, one to measure the satisfaction of the...
Tourist relationship management framework draws inspiration from customer relationship management (CRM) model with validated addition of dimensions compatible to tourism dynamics. The study, carried out in Santiniketan, India, confirmed moderating impact of dimensional performance of tourist relationship ...
The Best Certified Plastic & Cosmetic Surgery in Mexico Certified Mexican Doctors Peace-of-mind for your medical traveling to Mexico Meet Our Doctors Dr. Cesar AmescuaPain Management Specialist / Medical Director Dr. Fernando IzquierdoSpine Specialist ...
Journal of Research Studies in Management, [S. l.], v. 1, n. 1, 59-76, 2012.Karani, S. R., & Bichanga, W. O. (2012). Effects of Total Quality Management implementation on business performance in service institutions: A case of Kenya Wildlife Services. International Journal of ...
Current Issues in Tourism, 24 (5) (2021), pp. 590-596, 10.1080/13683500.2020.1734548 View in ScopusGoogle Scholar Samson and Terziovski, 1999 D. Samson, M. Terziovski The relationship between total quality management practices and operational performance Journal of Operations Management, 17 (4...
Steps Towards a Behavioral Model Based on Managerial Instruments Concerning Quality in Romanian Hotel Servicestourismbehavioral modelquality managementTourism can mean relaxation and pleasure, from the perspective of those who pay, which is also true in the case of tourism intersecting the public sphere ...
2021, Tourism Management Citation Excerpt : As a key element in the travel and tourism industry, air transport contributes largely to economic development (Moro et al., 2020). Show abstract A data-driven approach to measure restaurant performance by combining online reviews with historical sales dat...
We propose a framework of service quality management that uses customer knowledge from periodic customer satisfaction index surveys. It consists of five phases as shown in Fig. 1. We exclude detail descriptions about the second and the third phase because they can be executed as usual. First of...