Quality Analyst (离职员工) - Hartford, CT - 2018年3月29日 Working in Deloitte was one of the best experience i have so far. Though the work style is very fast pace and challenging, i still enjoyed as it gave me exposure to different areas besides my role. Also the management is very...
28. Include Five Role-Play Calls For Different Situations in Training A good exercise for trainees would be to sign off with the QA team before they go live on the phone, by participating in five role-play calls for different situations. These calls are then monitored by two QA members and...
Start with the overall concept of quality management to explain the “why” behind these efforts. Make sure to address the role QA plays in customer satisfaction and meeting customer expectations and discuss major changes for expectations going forward. Part of a successful QM program (and overall ...