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You'll be in great hands! What our users say about us. “ At Axeptio we started using Helppier and we are very happy with the experience and the added value. We have a large number of users and support questions and the implementation of the guides and the product tour will save us...
Complexity Quadrant is a prioritization instrument in the form of a matrix. It is a simple 2 x 2 grid with “Value” plotted against “Complexity.” To make this framework work, the team has to quantify the value and complexity of each feature, update, fix, or another product initiative....
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NPS (Net Promoter Score): Are better-trained employees showing increased brand loyalty? FCR (First Call Resolution): Has the number of support tickets requiring escalation decreased? 7. How do I provide product knowledge training to teams with different levels of technical knowledge?
Become the number one product management platform by 2025. Get a $100 million valuation by the end of 2025. Onboard 10,000 users of the product by the end of 2025. Reach 5 million users in total by 2025. It’s crucial to set SMART goals for all your products. 2. What are the goa...
First, you get a general rundown of the number of responses, the date of the last responses, completion rate, and total views. Survicate survey results Single-answer selection questions are presented with percentages of how your customers responded. Sample survey results to a single-choice questi...
Over the years, Net Promoter Score (NPS) has become the default question to measure and maximise value. But is it right? Is it true?Daniel Kinaljoined us to share his thoughts. Where did NPS come from? Back in 2003, Fred Reichheld introduced the concept to the world. He felt the curre...
Churn Rate represents the number of users who stop using your product. It’s common to calculate the Churn Rate percentage on a monthly, quarterly, and annual basis. For example, if you have 500 users in January and 400 users in February then you lost 100 users for a customerchurn rateof...
On Being “Product Led” Blog post Writing Engaging Customer Surveys That Get Responses Blog post Build, Measure, Learn: the Product Management Lifecycle Loop Blog post Empowering Data-driven Decisions at Criteo Blog post How to Use Amplitude Experiment for A/B Testing ...