With Session Replay, connect all your trusted business data with your product data to understand the real impact on your marketing efforts, support, NPS, billing, and more. Learn More Integrated Data All your data, in one place Break down silos by unifying all your key metrics acrossevery tea...
Create and optimize in-app experiences that turn new users into champions. Onboard, engage, collect feedback, analyze user behavior; without coding.
In her own words “There’s no denying that the last 2 years have been a rollercoaster. In March, all my clients stopped hiring, people were losing their jobs, it was sheer panic. I found myself out of a sales role and in more of a position to support people navigate through the un...
With Session Replay, connect all your trusted business data with your product data to understand the real impact on your marketing efforts, support, NPS, billing, and more. Learn More Integrated Data All your data, in one place Break down silos by unifying all your key metrics acrossevery tea...
NPS (Net Promoter Score): Are better-trained employees showing increased brand loyalty? FCR (First Call Resolution): Has the number of support tickets requiring escalation decreased? 7. How do I provide product knowledge training to teams with different levels of technical knowledge?
For Decathlon Activités, user experience is the number one priority. The team wanted to measure user experience and expectations about their brand new application to improve the overall experience. So it implemented surveys using feedier to track satisfaction KPIs like NPS and CSAT scores. ...
Based on the collected NPS scores, customers are grouped into three categories: Promoters (9 to 10): Highly satisfied customers who are likely to recommend your brand to others and make repeat purchases. Naturally, you would want the number of Promoters to be as high as possible since it wil...
First, you get a general rundown of the number of responses, the date of the last responses, completion rate, and total views. Survicate survey results Single-answer selection questions are presented with percentages of how your customers responded. Sample survey results to a single-choice questi...
Customize the NPS email survey using templates, and deliver it straight to your customers' inboxes. Track customer satisfaction and measure how likely they will recommend your product or service. Collect Reviews on Site Allow shoppers to leave product reviews directly on the product description page...
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