The Proficiency-Congruency Dilemma: Virtual Team Design and Performance in Multiplayer Online Gamesdoi:10.1145/2858036.2858464Jooyeon KimBrian C. KeeganSungjoon ParkAlice OhACMHuman Factors in Computing Systems
• Culture: Is there congruency with the prevailing values, beliefs, and expectations within the organization, including the ways the organiza- tion is managed, what is expected of its members, and goal attainment? • Structure: Is there a rational cascade of goals, key processes, teams, ...