Repeat for any other profiles you want to use with Omni-Channel, for example, the Custom: Support Profile or the Standard User profile. At this point, you normally create your presence configurations. If you’re following along in your Trailhead Playground, we already created a default presence...
深入了解 Service Cloud 了解Service Cloud 如何帮助不同规模的企业。 +200 分 入门级 服务专员 ~20 分钟 Define Omni-Channel ~10 分钟 Make the Move from Analog to Digital ~10 分钟 ~20 分钟 在这些学习路径上可用 构建您的客户服务管理工具包
trailhead back learning on trailhead skill up for the future from anywhere with trailhead, our free, online learning platform. explore trailhead trails explore guided learning paths to quickly learn in-demand skills. expert-led learning accelerate learning with access to salesforce experts...
Create seamless customer service experiences that scale across voice, digital channels, and video—on the Salesforce Platform. Give your agents the AI-powered tools and customer context they need in a single console to deliver personalized service — no matter the channel. The result? Faster resolu...
Create seamless customer service experiences that scale across voice, digital channels, and video—on the Salesforce Platform. Give your agents the AI-powered tools and customer context they need in a single console to deliver personalized service — no matter the channel. The result? Faster resolu...
Drive efficiencies and case resolutions faster with AI, automation and Omni-Channel support. Learn more Service Cloud Voice Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM. Learn more Visual Remote Assistant Improve first-time fix rates with real-...
trailhead back learning on trailhead skill up for the future from anywhere with trailhead, our free, online learning platform. explore trailhead trails explore guided learning paths to quickly learn in-demand skills. expert-led learning accelerate learning with access to sale...
What can you do with your new customer engagement software? Improve operational efficiency, unlock greater agent productivity and deliver better outcomes by breaking down channel and departmental silos to put your customer at the centre of every conversation. Take a Guided Tour ...
Using the drag-and-drop builder, designers can create layouts and style data from multiple sources for use on any device or channel. FlexCards are repeatable, allowing you to display multiple records of data in a consistent series of stylized cards. You can also embed FlexCards inside OmniScri...
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.