Above 80 is world-classOk, so you should shoot for ‘world-class’, right? Well, yes and no, While it might be easy to look at a scale that goes up to 100 and interpret that only 100 will do, in reality, it’s tricky to point to a single Net Promoter Score as being ‘good’...
A positive NPS score starts from 0. Scores above 50 are considered excellent, and those exceeding 80 are world-class. If your score is zero or higher, it means you have more Promoters than Detractors, which is positive. But it’s crucial to compare your score with others in your industry...
How do you interpret a Net Promoter Score? Interpreting NPS scores requires understanding what constitutes a good score and how to use it effectively: Good NPS Score:An NPS above 0 is considered good, above 20 is favorable, and above 50 is excellent. Scores above 70 are considered world-cla...
In absolute terms, any NPS score above 0 is considered “good” – it means that the majority of your customers are positive about your business. NPS scores above 20 are considered “favourable”, above 50 is excellent, and a business that achieves above 80 is world class. However, NPS ...
Bain & Company (the creators of NPS) note that agood NPS scoreis 0 and above. Above 50 is excellent and above 80 is world-class. A score that's zero and above suggests that you have more Promoters than Detractors, which is a good sign. However, it's important to compare yourself...
Net Promoter Score (NPS), with its simplicity and clear revenue impact, has become an attractive growth lever for businesses all over the world.
. Above 20 is favorable, over 50 is excellent, and any score over 80 is considered world-class. Again, many businesses use their industry’s benchmark as a barometer, giving them insight into how their customer experience compares to their top competitors. It’s worth noting that NPS scores...
The creators of the NPS, Bain & Company, say that a score above 0 is good. Above 20 is favourable, over 50 is excellent, and any score over 80 is considered world-class. Again, many businesses use their industry’s benchmark as a barometer, giving them insight into how their customer...
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KellyOCG is the only major workforce solutions organization to track supplier engagement through a key metric, Net Promoter Score (NPS).