In absolute terms, any NPS score above 0 is considered “good” – it means that the majority of your customers are positive about your business. NPS scores above 20 are considered “favourable”, above 50 is excellent, and a business that achieves above 80 is world class. However, NPS ...
ebook Understanding AI: Your real-world CX playbook Download Now template Net Promoter Score (NPS) Survey Template & Questions Download Now webinar The consumer trends shaping 2024 revealed Watch Now ebook 3 steps to turn CX insights into business impact ...
ebook Understanding AI: Your real-world CX playbook Download Now template Net Promoter Score (NPS) Survey Template & Questions Download Now webinar The consumer trends shaping 2024 revealed Watch Now ebook 3 steps to turn CX insights into business impact ...
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Bain & Company (the creators of NPS) note that a good NPS score is 0 and above. Above 50 is excellent and above 80 is world-class. A score that's zero and above suggests that you have more Promoters than Detractors, which is a good sign. However, it's important to compare yo...
Above 50 is excellent and above 80 is world class. A score that's zero and above suggests that you have more Promoters than Detractors, which is a good sign. However, it's important to compare yourself to others in your industry. In the healthcare industry, where the average score is...
Any NPS score above 0 is "good". It means that your audience is more loyal than not. Anything above 20 is considered "favourable". Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class. ...
Interpreting NPS scores requires understanding what constitutes a good score and how to use it effectively: Good NPS Score:An NPS above 0 is considered good, above 20 is favorable, and above 50 is excellent. Scores above 70 are considered world-class. ...
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Net Promoter Score (NPS), with its simplicity and clear revenue impact, has become an attractive growth lever for businesses all over the world.