What does the NPS calculator tell you? The best businesses know their NPS. It’s a vital metric for growth because it helps you prioritise your efforts so you invest in the right activities to improve customer loyalty. Your Net Promoter Score NPS is a simple idea that can help you unders...
Calculator Curious about your customers' loyalty? Discovering your Net Promoter Score (NPS) is the key to finding out. Use this free NPS calculator to analyze your survey responses. Enter the number of respondents in the fields below:
Although the NPS can be calculated with an online calculator like this one or with an Excel spreadsheet, this is becoming an increasingly time-consuming challenge, especially with high survey volumes. Above all, the manual tagging of the answers of the free text fields can be implemented manually...
Get started with our free NPS survey template Access Now Related resources NPS Transactional vs. Relational NPS® 7 min read NPS What Is a Detractor? 4 min read NPS What is Net Promoter Score (NPS)? 16 min read Customer Service
Your NPS is calculated bysubtracting the percentage of your detractors from the percentage of your promotersusing a free NPS calculator like the one above. (Give it a go!) 3 key insights from our free NPS calculator 🤔 Understand the customer experience:your NPS score is directly linked to ...
NPS Calculator Survey Questions Generator NPS Survey Templates What is a Good NPS Score Choose NPS Software Best Ecommerce CSAT Tools Best Ecommerce QA Tools Best Ecommerce NPS Tools Best B2B NPS Software Blog Net Promoter Score Customer Success SaaS Ecommerce Retently About Us ...
NPS Calculator Your score comes from the Net Promoter Score question, which typically takes the following form: “How likely would you be to recommend (name of organization, service, or product) to a friend or colleague?” The question prompt should be followed with a rating scale asking the...
Here’s a handy NPS calculator, an explanation of the NPS formula, and a step-by-step guide to how and why the calculation works.
CSAT calculator: Measure and interpret customer satisfaction Is your company meeting customer expectations? Use our free CSAT calculator to assess your Customer Satisfaction score and drive profits. Learn more Customer Behavior Analysis: A Complete Guide and Examples ...
Free Customer Service Metrics Calculator Calculate your business's key metrics and KPIs for customer support, service, and success with this free template. Customer Acquisition Cost Customer Lifetime Value Customer Satisfaction Score And More!